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Technical Support (ITS)

Technical Support (ITS)
The Department of Information Technology Services (ITS) is focused on providing technology-related solutions and services that enable student success and support University faculty and staff in the ASU-Beebe mission of Transforming Lives Through Quality Learning Experiences!

Overview of the Process

Access to the Banner Admin system may not be granted until the following requirements have been fulfilled:

  1. Complete the Banner Access Form (PowerForm Signer Information) for each applicable area and acquire all necessary signatures. 
  2. Once complete, the form will automatically be routed to the appropriate liaison via DocuSign. 
  3. The employee will receive an email once access has been granted.

Completing the Forms

Please fill out the form completely as detailed below. If you are unsure what to enter in a specific field, please contact the liaison listed below.  

Banner Account: Select only one of these actions (if required).

  • New: To establish a new Banner account.
    • NOTE: Any new paid employee must include Human Resources in the routing of the Banner Access Form
  • Modify: To make changes to an existing Banner account. 
    • NOTE: If you are changing positions, Human Resources must be included in the routing of the Banner Access Form. If you are only modifying access to the Finance, Student Accounts, or Student Access Modules, Human Resources does not need to be included in the routing of the Banner Access Form.
  • Termination: To disable an existing Banner account.
    • NOTE: Please include all liaisons in the PowerForm Signer Information for terminations to ensure access is removed, if necessary.

Informational Section:

The top section is to be completed by the supervisor or Human Resources. 

Human Resources: 

    • New: Complete through "List of Direct Reports," if applicable.
    • Modify: Complete all portions of the Human Resources section.

Student Module Access (If Required):

    • Needs Access: Complete the portion above "Registrar's Office Only."
    • Not Applicable: Leave the liaison contact blank on the PowerForm Signer Information and select not applicable for this section.

Finance Module Access (If Required):

    • Needs Access: Complete all necessary information for the Finance section.
    • Not Applicable: Leave the liaison contact blank on the PowerForm Signer Information and select not applicable for this section.

Student Account Module Access (If Required):

    • Needs Access: Complete all necessary information for the Student Accounts section.
    • Not Applicable: Leave the liaison contact blank on the PowerForm Signer Information and select not applicable for this section.

Information Technology Services (ITS):

  • Note: All Banner and Network Access Forms must be routed to ITS regardless of the action requested (new, modify, terminate). Leave the liaisons listed for ITS as is on the PowerForm Signer Information.  
    • Needs Access: Complete all necessary information for the Information Technology Services section.
    • Not Applicable: Does not require ITS access.

Required Signatures

The supervisor must sign and date the form.

Liaison Signatures Required: Signature(s) of each liaison from which you request access (e.g., if you are requesting Student Module and Finance access, you would need signatures from both liaisons). If you are requesting Finance fund or org access, you need a signature from the Finance liaison. See below for reference on liaison module responsibilities.

Department Functional Liaison

Kathy Ward Finance Module

Teri Roper Human Resources

Wade Fincher Information Technology Services

Tonya Tucker Student Access Module

Renee Perkins Student Accounts Module

Submitting the Form

All Banner Access Forms are now being completed electronically through DocuSign. Should you have any questions regarding the form, please contact the respective liaison.

How to Reset Microsoft Password

If you're having trouble signing in to your Microsoft account, several different things could be causing the problem. For instance, you may not remember your password, you may have two-step verification turned on, you may be traveling, or perhaps you are using a new device. Please see the suggestions below to help you get back into your account as quickly as possible. 

First, try the easiest options:

  • If you remember your password but it isn't working, ensure that Caps Lock is turned off and that your email address is spelled correctly.
  • Make sure that you are entering your entire email address (i.e.,
  • Clear your browser history, or try signing in to your account from a different internet browser.
  • If these don't help get you back into your account, try resetting your password or see if one of the other scenarios below applies to you and give them a try.

After changing your password, please allow a few minutes before using the new password. It often takes Microsoft five minutes or so to synchronize all its login servers. If you have any questions or are struggling to get set up, feel free to contact the Help Desk at 501.882.8999 or via email at For immediate assistance, please contact the Virtual Help Desk available Monday-Thursday from 8 a.m. to 7 p.m., and Fridays from 8 a.m. to 5 p.m. - Send a brief description of your issue in an email to the ITS Help Desk. Please include contact information. 
501.882.8999Call the Help Desk with your issues.

Microsoft Office 365 is a free download available to all ASU-Beebe students and employees. Office 365 offers applications and other productivity services enabled over the Internet. For a free download of Office 365, click the App Launcher at the top left corner of your email, select "Stream," and type "Microsoft Office" into the search at the top of the page. From there, click the "Microsoft Office 2019 Installation" tutorial. Each person is allotted five free downloads to any PC or mobile device. Below are answers to frequently asked questions about Microsoft Office 365.

For online, self-paced training on Office 365, use your email username and password to log in. For additional training, visit the ITS Sharepoint page to access video tutorials on Office 365. To access the ITS Sharepoint page, log into your ASU-Beebe email and click the top left application launcher (it looks like a white tiled square). From the drop-down menu, select "Sharepoint." You will be taken to your Sharepoint homepage. Look for the "Information Technology Services (ITS)" site on the homepage.

ITS Vision: To make the College's technology a key resource for our users. 

ITS Mission: Arkansas State University-Beebe provides stable, integrated, and innovative technology solutions to support teaching, learning, research, and service within our growing and changing environment. In addition, the College empowers individuals to seek better ways to utilize technology in their work and take ownership of improving their processes. 

ITS Principles: Dedication, transparency, data-driven, consistency, teamwork, responsiveness, and communication.

Information Technology Strategic Plan

 2020-2023 Information Technology Services Strategic Plan

ASU-Beebe ITS Rules, Processes and Procedures

ASUB ITS Rules, Processes and Procedures describe to the campus communities how ITS functions. 

Educational Technology Standards

This policy defines the standards for technology used within classrooms and other learning spaces on all of ASU-Beebe's campuses. Click here to view ASU-Beebe's Educational Technology Standards.

International Travel/Export Control

Individuals sometimes take information, technology and equipment when planning a trip abroad. However, faculty, staff and students need to be aware of the impact of export control regulations when traveling internationally. If you will be traveling internationally, please review and complete the following forms: International Travel and Export Controls Overview and International Travel Data Security Questionnaire. The completed questionnaire should be submitted to

Wade Fincher | Vice Chancellor of ITS

Amber Dunn | Administrative Analyst

Jim Winter | Director of Enterprise Applications

Sam Morris | Director of Infrastructure

Keith Sanders | Network & Systems Manager

Jacob Grindstaff | ITS Manager for Beebe

Bryce Neal | ITS Manager for Searcy

J.D. McMahan | ITS Manager for Heber Springs

Skot Harness | Application Analyst

Jakob Lawrence | Computer Support Technician Beebe | LRAFB

Bob Counts Computer Lab Support Technician

Keegan Hancock | Computer Lab TechniciaSearcy

Sean Crain | Help Desk Technician

William (Billy) Wortham | Help Desk Technician

Maguire Rogers | Help Desk Technician

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