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Technical Support (ITS)

Technical Support (ITS)
The Department of Information Technology Services (ITS) is focused on providing technology-related solutions and services that enable student success and support University faculty and staff in the ASU-Beebe mission of Transforming Lives Through Quality Learning Experiences!

How to Reset Microsoft Password

If you can log into my.asub.edu, but not Canvas or Banner, click the reset password link and complete the steps on the screen.

If you cannot log into my.asub.edu, open an incognito or private browser session. This is usually found by clicking the 3 dots in the upper right-hand screen on most browsers. Once in a private window, go to my.asub.edu and when prompted to log in, click 'Can't access your account' and complete the steps on the screen.

If you are still having issues, call the helpdesk at 501.882.8999.

helpdesk@asub.edu - Send a brief description of your issue in an email to the ITS Help Desk. Please include contact information. 
501.882.8999Call the Help Desk with your issues.

Microsoft Office 365 is a free download available to all ASU-Beebe students and employees. Office 365 offers desktop apps, web apps, and other productivity services enabled over the Internet. For a free download of Office 365, click the App Launcher, click Microsoft 365, then click Install and more located in the upper right hand side of the screen. Follow the steps to install Microsoft 365 apps. Each person is allotted five free downloads to any PC or mobile device.

For additional training visit Microsoft 365 Training.

ITS Vision: To make the College's technology a key resource for our users. 


ITS Mission: Arkansas State University-Beebe provides stable, integrated, and innovative technology solutions to support teaching, learning, research, and service within our growing and changing environment. In addition, the College empowers individuals to seek better ways to utilize technology in their work and take ownership of improving their processes. 


ITS Principles: Dedication, transparency, data-driven, consistency, teamwork, responsiveness, and communication.


Information Technology Strategic Plan

 2020-2023 Information Technology Services Strategic Plan


ASU-Beebe ITS Rules, Processes and Procedures

ASUB ITS Rules, Processes and Procedures describe to the campus communities how ITS functions. 


Educational Technology Standards

This policy defines the standards for technology used within classrooms and other learning spaces on all of ASU-Beebe's campuses. Click here to view ASU-Beebe's Educational Technology Standards.


International Travel/Export Control

Individuals sometimes take information, technology and equipment when planning a trip abroad. However, faculty, staff and students need to be aware of the impact of export control regulations when traveling internationally. If you will be traveling internationally, please review and complete the following forms: International Travel and Export Controls Overview and International Travel Data Security Questionnaire. The completed questionnaire should be submitted to its@asub.edu.

Wade Fincher | Vice Chancellor of ITS

Amber Dunn | Administrative Analyst

Jim Winter | Director of Enterprise Applications

Sam Morris | Director of Infrastructure

Keith Sanders | Network & Systems Manager

Jacob Grindstaff | ITS Manager for Beebe

Bryce Neal | ITS Manager for Searcy

J.D. McMahan | ITS Manager for Heber Springs

Skot Harness | Application Analyst

Jakob Lawrence | Computer Support Technician Beebe | LRAFB

Bob Counts Computer Lab Support Technician

Keegan Hancock | Computer Lab TechniciaSearcy

Mykal Sullivan | Help Desk Technician


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