Multi-Factor Authentication

How can we help you?

What is Two-Factor Authentication?

Two-factor authentication adds a second layer of security to your online accounts. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password.

How do I access Duo?

Duo can be accessed by either downloading the application to your device directly or by using fobs provided by the ITS department. If you would like to request a fob, it must be reserved at least three days before the scheduled enrollment process begins. 

To download the Duo application for Apple and Android devices, please follow the links to the respective app stores (NOTE: These links best used on the device you want to install Duo on!):

Apple: APP Android: APP

**NOTE: Download the DUO App to Your Phone or Tablet Before Attempting Setup Process.**

The setup process works best when accessing student email from a Windows PC or Mac separate from the mobile device.


Self-Enrollment Process Screenshots:

NOTE: These screenshots are what you will see when logging into your email on a PC and going through Duo Setup.

We advise students to login to their email on a PC so that when prompted to setup Duo they are able to scan the QR Code for the easiest possible setup.

Step 1 Image
Step 1: Select Start Setup
Step 2 Image
Step 2: Select Device to be Added
NOTE: You must select "Tablet" even if you are using a mobile phone or the setup will fail!
Step 3 Image
Step 3: Select Device Operating System
Step 4 Image
Step 4: Install Duo Mobile from App Store
Step 5 Image
Step 5: Activate Duo Mobile
Step 6 Image
Step 6: Select Settings Preferences and Continue to Login
Step 7 Image

Step 7: Select

If you have any issues or need assistance with enrollment or when using the app, please contact the IT Helpdesk at, 501-882-8999, or visit the virtual helpdesk.

Virtual Helpdesk

How It Works

  1. Enter username and password as usual
  2. Use your phone or fob to verify your identity (fobs available through ITS at no charge)
  3. Securely logged in

Once you've enrolled in Duo you're ready to go: You'll login as usual with your username and password, and then use your device to verify that it's you.

No mobile phone? 

You can also use tablet, or ask for a fob. Duo lets you link multiple devices to your account, so you can use your mobile phone and a fob, two different mobile devices, etc.

No longer have the phone you signed up with?

Please email the helpdesk at, or for immediate assistance between the hours of 9:00 a.m. - 7:30 p.m, Monday - Friday please log onto the virtual helpdesk.

Why Do I Need This?

Passwords are increasingly easy to compromise. They can often be stolen, guessed, or hacked — you might not even know someone is accessing your account.

Two-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised. With Duo Push, you'll be alerted right away (on your phone) if someone is trying to log in as you.

This second factor of authentication is separate and independent from your username and password — Duo never sees your password.

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