Online College

Troubleshooting

Having technical issues within Blackboard? Below are a few tips to help you:

To log in to Blackboard, make sure you use your 9-digit Student ID number for your username (not your social security number) without any hyphens or dashes.
Your password is your 6-digit date of birth (MMDDYY). For example, if your date of birth is February 1, 1983 your password will be 020183.

We recommend using Mozilla Firefox or Google Chrome instead of Internet Explorer.

Make sure your Java, Adobe Flash Player, and Adobe Reader are updated with the most current version.

All of these downloads are free!
After any of these downloads, make sure you restart your computer.

If you are having problems viewing something in Blackboard try using a different Internet browser. For example, if you are using Mozilla Firefox switch to Google Chrome.

It is recommended you shut down your computer once a week so updates are applied.

If you are still having problems feel free to contact the Blackboard Help Desk at 501.882.4409 or email at bbhelpdesk..

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